Frequently Asked Questions
Everything you need to know about our iconic boots and gear.
How do I determine the right size for my Timberland boots?
Timberland boots generally run large. We recommend ordering a half-size down from your usual sneaker size. Please refer to our detailed size guide for specific measurements.
What is the best way to clean and protect my nubuck leather?
To maintain your boots, we recommend using our specialized Suede and Nubuck Cleaning Kit, which includes a brush and cleaner bar to remove dirt without damaging the texture.
Are Timberland boots waterproof?
Many of our styles, including the iconic 6-inch Premium Boot, are fully waterproof and seam-sealed. Check the product description for the 'Waterproof' icon to ensure your pair is designed for wet conditions.
What is your return policy for online orders?
We offer free returns within 30 days of purchase for items in their original, unworn condition. Please use the prepaid return label included in your shipment.
How long does shipping take?
Standard shipping typically takes 3-5 business days. We also offer expedited shipping options at checkout if you need your gear sooner.
Do you offer a warranty on your products?
Yes, we offer a limited warranty against defects in materials and workmanship for 12 months from the date of purchase. This does not cover normal wear and tear or improper care.